Personal auto liability claim paid rates by group

The share of reported claims each insurer group closed with a payment — claims closed with payment ÷ claims reported — from countrywide annual statements, summed across every member company and available year. Click a group to see its member companies. Claims a carrier is still sitting on count against its paid rate; groups with fewer than 1000 reported claims are excluded.

43% of reported personal auto liability claims across 47 groups closed with a payment

Group

Companies

Paid rate

Closed paid

Closed unpaid

Reported

▶ AIG

74%

2,890

336

3,881

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
NATIONAL UNION FIRE INS CO OF PITTSB	19445	75%	1,467	152	1,947
AMERICAN HOME ASSUR CO	19380	74%	1,341	176	1,816
COMMERCE & INDUSTRY INS CO	19410	69%	82	8	118

▶ CHUBB

74%

22,746

1,434

30,586

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
ACE AMER INS CO	22667	74%	5,293	318	7,124
FEDERAL INS CO	20281	74%	5,293	318	7,124
ACE PROP & CAS INS CO	20699	74%	4,235	254	5,699
PACIFIC IND CO	20346	74%	4,235	254	5,699
EXECUTIVE RISK IND INC	35181	74%	2,118	126	2,849
CHUBB IND INS CO	12777	80%	908	51	1,135
VIGILANT INS CO	20397	75%	664	39	882
CENTURY IND CO	20710	0%	0	74	74

▶ Stillwater Insurance Company

69%

1,984

2,874

▶ CENTRAL MUT INS CO GRP

62%

2,964

840

4,770

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
CENTRAL MUT INS CO	20230	62%	2,490	706	4,007
ALL AMER INS CO	20222	62%	474	134	763

▶ CINCINNATI FINANCIAL

57%

18,852

3,572

33,151

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
THE CINCINNATI INS CO	10677	58%	12,632	2,316	21,664
THE CINCINNATI CAS CO	28665	54%	6,218	1,256	11,485
THE CINCINNATI IND CO	23280	100%	2	0	2

▶ WESTFIELD

55%

3,168

922

5,738

▶ BROOKFIELD REINS LTD GRP

54%

26,030

11,302

47,841

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
AMERICAN NATIONAL PROP & CAS CO	28401	55%	24,136	10,311	43,931
ARGONAUT INS CO	19801	45%	1,258	721	2,787
AMERICAN NATL GEN INS CO	39942	57%	636	270	1,123

▶ WEST BEND INS CO

54%

4,848

1,718

8,961

▶ SENTRY

54%

235,045

107,823

434,645

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
SENTRY INS CO	24988	54%	223,252	102,591	412,581
MIDDLESEX INS CO	23434	53%	6,171	2,715	11,580
VIKING INS CO OF WI	13137	53%	3,086	1,357	5,790
FLORISTS MUT INS CO	13978	54%	2,536	1,160	4,694

▶ SELECTIVE

52%

2,984

1,460

5,780

▶ FARMERS

50%

845,053

518,338

1,683,668

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
FARMERS INS EXCH	21652	50%	398,679	229,723	794,993
MID CENTURY INS CO	21687	58%	123,263	71,026	212,461
FOREMOST INS CO GRAND RAPIDS MI	11185	45%	81,144	62,687	179,594
COAST NATL INS CO	25089	42%	50,001	41,057	119,487
FIRE INS EXCH	21660	50%	57,779	33,294	115,216
TRUCK INS EXCH	21709	55%	59,706	34,403	107,805
FARMERS INS CO OF OR	21636	50%	21,080	13,292	42,322
21ST CENTURY CAS CO	36404	37%	8,772	9,847	23,487
ECONOMY FIRE & CAS CO	22926	50%	11,494	6,431	22,853
21ST CENTURY INS CO	12963	52%	8,744	2,342	16,829
CIVIC PROP & CAS CO	10315	50%	7,704	4,440	15,363
EXACT PROP & CAS CO INC	10318	50%	7,704	4,440	15,363
NEIGHBORHOOD SPIRIT PROP & CAS CO	10317	49%	4,418	2,840	9,025
21ST CENTURY CENTENNIAL INS CO	34789	51%	4,470	2,506	8,758
21ST CENTURY PREMIER INS CO	20796	85%	95	10	112

▶ Ocean Harbor Casualty Insurance Company

49%

25,003

10,718

50,818

▶ HARTFORD FIRE & CAS

49%

111,904

60,040

228,627

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
HARTFORD FIRE INS CO	19682	49%	55,881	30,023	114,250
HARTFORD ACCIDENT & IND CO	22357	49%	44,018	23,649	89,996
HARTFORD UNDERWRITERS INS CO	30104	49%	5,454	2,894	11,080
HARTFORD CAS INS CO	29424	50%	2,342	1,219	4,705
TWIN CITY FIRE INS CO CO	29459	49%	2,020	1,084	4,129
HARTFORD INS CO OF THE MIDWEST	37478	49%	673	362	1,376
PROPERTY & CAS INS CO OF HARTFORD	34690	49%	673	362	1,376
TRUMBULL INS CO	27120	49%	439	230	889
SENTINEL INS CO LTD	11000	49%	404	217	826

▶ AMERICAN FAMILY

48%

144,615

77,593

299,245

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
AMERICAN FAMILY CONNECT PROP & CAS I	29068	51%	74,610	40,565	147,661
PERMANENT GEN ASSUR	37648	45%	66,670	36,779	146,933
MIDVALE IND CO	27138	72%	3,335	249	4,651

▶ TRAVELERS

48%

183,895

46,199

380,596

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
ST PAUL FIRE & MARINE INS CO	24767	48%	73,553	18,495	152,262
TRAVELERS CAS & SURETY CO	19038	48%	60,411	15,191	125,057
STANDARD FIRE INS CO	19070	48%	14,362	3,609	29,727
UNITED STATES FIDELITY & GUAR CO	25887	48%	13,085	3,291	27,086
TRAVELERS CAS INS CO OF AMER	19046	48%	8,101	2,035	16,765
TRAVELERS IND CO OF CT	25682	48%	4,062	1,022	8,410
NORTHLAND INS CO	24015	48%	3,621	906	7,490
TRAVELERS COMMERCIAL INS CO	36137	48%	1,391	350	2,880
FARMINGTON CAS CO	41483	49%	1,365	333	2,801
TRAVELERS PROP CAS CO OF AMER	25674	48%	1,064	263	2,200
TRAVELERS PROP CAS INS CO	36161	48%	889	221	1,837
ST PAUL PROTECTIVE INS CO	19224	49%	534	131	1,097
TRAVELERS CAS CO OF CT	36170	49%	434	105	889
TRAVELERS COMMERCIAL CAS CO	40282	49%	434	105	889
ST PAUL MERCURY INS CO	24791	49%	368	88	755
NORTHLAND CAS CO	24031	49%	129	31	264
ST PAUL GUARDIAN INS CO	24775	49%	92	23	187

▶ AUTO CLUB ENTERPRISES

47%

324,542

184,826

685,610

▶ CNA

47%

498

1,053

▶ BERKSHIRE HATHAWAY

46%

4,255,061

2,466,104

9,240,115

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
GOVERNMENT EMPLOYEES INS CO	22063	45%	1,911,479	1,199,295	4,217,494
NATIONAL IND CO	20087	48%	1,024,779	540,298	2,120,354
GEICO GEN INS CO	35882	44%	655,920	373,459	1,486,677
GEICO CAS CO	41491	48%	360,579	178,040	745,011
GEICO IND CO	22055	44%	290,835	174,193	655,390
BERKSHIRE HATHAWAY SPECIALTY INS CO	22276	78%	11,374	740	14,508
GEICO MARINE INS CO	37923	12%	62	59	513
NATIONAL LIAB & FIRE INS CO	20052	20%	33	20	168

▶ Benchmark Insurance Company

45%

673

201

1,484

▶ TOKIO MARINE HOLDINGS INC

45%

1,253

840

2,794

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
PHILADELPHIA IND INS CO	18058	45%	648	560	1,456
TOKIO MARINE AMER INS CO	10945	48%	469	203	977
TRANS PACIFIC INS CO	41238	38%	136	77	361

▶ THE HANOVER

45%

68,615

45,193

153,910

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
HANOVER INS CO	22292	44%	44,747	30,288	101,636
CITIZENS INS CO OF AMER	31534	44%	12,514	8,333	28,493
ALLMERICA FIN BENEFIT INS CO	41840	48%	7,880	4,494	16,293
HANOVER AMER INS CO	36064	46%	3,468	2,070	7,469
MASSACHUSETTS BAY INS CO	22306	32%	6	8	19

▶ AMICA MUTUAL

44%

51,599

25,552

116,249

▶ MERCURY GEN

44%

87,376

52,827

197,416

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
MERCURY INS CO	27553	43%	59,604	38,996	137,252
MERCURY CAS CO	11908	48%	21,409	9,784	44,844
CALIFORNIA AUTOMOBILE INS CO	38342	42%	5,938	3,661	14,166
ORION IND CO	13250	37%	425	386	1,154

▶ CSAA

43%

160,059

92,692

374,626

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
CSAA INS EXCH	15539	43%	132,260	76,491	307,532
CSAA GEN INS CO	37770	41%	25,792	15,081	62,652
CSAA FIRE & CAS INS CO	10921	45%	2,007	1,120	4,442

▶ PROGRESSIVE

43%

3,264,712

2,809,215

7,652,794

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
PROGRESSIVE DIRECT INS CO	16322	42%	1,580,587	1,419,656	3,792,342
PROGRESSIVE CAS INS CO	24260	45%	1,029,190	799,215	2,281,336
PROGRESSIVE SELECT INS CO	10192	41%	284,625	269,360	692,505
UNITED FINANCIAL CAS CO	11770	40%	160,858	149,941	405,879
PROGRESSIVE NORTHWESTERN INS CO	42919	45%	92,341	71,577	203,845
PROGRESSIVE SPECIALTY INS CO	32786	45%	53,866	41,753	118,910
DRIVE INS CO	27804	38%	30,954	28,604	80,785
PROGRESSIVE ADVANCED INS CO	11851	42%	32,252	29,034	77,066
PROGRESSIVE EXPRESS INS CO	10193	31%	39	75	126

▶ UNITED SERV AUTOMOBILE ASSN

42%

1,384,876

1,378,593

3,322,532

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
USAA	25941	43%	481,565	468,741	1,132,212
USAA CAS INS CO	25968	41%	357,589	358,177	869,506
USAA GEN IND CO	18600	41%	349,262	353,073	845,321
GARRISON PROP & CAS INS CO	21253	41%	196,460	198,602	475,493

▶ KEMPER

41%

79,507

74,051

194,181

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
INFINITY INS CO	22268	40%	72,730	69,357	180,658
KEMPER INDEPENDENCE INS CO	10914	50%	5,020	3,471	10,013
UNITRIN AUTO & HOME INS CO	16063	54%	1,142	701	2,114
UNITRIN DIRECT INS CO	10226	44%	390	350	892
INFINITY SELECT INS CO	20260	42%	172	158	413
MERASTAR INS CO	31968	58%	53	14	91

▶ California Casualty Indemnity Exchange

39%

20,249

18,647

51,322

▶ AUTO OWNERS

38%

3,296

3,376

8,581

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
CALIFORNIA CAPITAL INS CO	13544	38%	2,284	2,340	5,947
EAGLE W INS CO	12890	38%	600	614	1,562
MONTEREY INS CO	23540	38%	412	422	1,072

▶ ALLSTATE

38%

2,370,672

3,028,930

6,304,927

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
ALLSTATE INS CO	19232	37%	1,718,749	2,249,584	4,603,218
ALLSTATE NORTHBROOK IND CO	36455	32%	161,262	278,630	505,389
INTEGON NATL INS CO	29742	39%	128,489	127,884	332,232
ALLSTATE IND CO	19240	39%	107,182	133,957	277,365
ALLSTATE PROP & CAS INS CO	17230	40%	96,222	111,536	238,458
INTEGON PREFERRED INS CO	31488	45%	63,204	50,779	141,466
ESURANCE PROP & CAS INS CO	30210	46%	51,716	43,384	113,553
ENCOMPASS INS CO	10358	47%	16,892	12,844	36,320
NATIONAL GEN INS CO	23728	40%	5,975	5,899	14,755
NATIONAL FARMERS UNION PROP & CAS	16217	58%	7,429	3,696	12,819
NATIONAL GEN ASSUR CO	42447	47%	5,860	4,504	12,511
MIC GEN	38660	46%	4,400	3,483	9,621
NATIONAL GEN PREMIER INS CO	12832	45%	2,542	2,251	5,703
CENTURY NATL INS CO	26905	49%	750	499	1,517

▶ WR BERKLEY

37%

830

507

2,221

▶ LIBERTY MUTUAL

37%

491,470

598,759

1,341,714

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
LIBERTY MUT INS CO	23043	37%	289,011	352,819	789,431
EMPLOYERS INS CO OF WAUSAU	21458	37%	46,241	56,452	126,309
LIBERTY MUT FIRE INS CO	23035	37%	46,241	56,452	126,309
OHIO CAS INS CO	24074	37%	46,241	56,452	126,309
SAFECO INS CO OF AMER	24740	37%	34,681	42,339	94,732
PEERLESS INS CO	24198	37%	29,055	34,245	78,624

▶ NATIONWIDE

36%

254,458

360,617

708,300

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
NATIONWIDE MUT INS CO	23787	36%	241,045	341,564	670,917
NATIONWIDE AGRIBUSINESS INS CO	28223	36%	7,693	10,901	21,413
NATIONAL CAS CO	11991	36%	2,564	3,635	7,138
NATIONWIDE INS CO OF AMER	25453	36%	2,564	3,635	7,138
NATIONWIDE GEN INS CO	23760	35%	592	882	1,694

▶ Root Insurance Company

35%

25,366

33,143

71,904

▶ MARKEL

35%

20,181

18,662

57,370

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
ESSENTIA INS CO	37915	39%	11,505	11,042	29,412
STATE NATL INS CO INC	12831	26%	2,865	2,256	11,142
MARKEL INS CO	38970	39%	2,452	2,372	6,298
NATIONAL SPECIALTY INS CO	22608	26%	1,433	1,127	5,570
MARKEL AMER INS CO	28932	39%	1,459	1,413	3,749
SURETEC INS CO	10916	39%	467	452	1,199

▶ TRISURA

35%

6,075

7,602

17,551

▶ Metromile Insurance Company

33%

5,124

5,413

15,362

▶ CUMIS Insurance Society, Inc.

33%

32,398

43,288

98,445

▶ UTICA

29%

13,608

22,934

47,696

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
UTICA MUT INS CO	25976	29%	13,374	22,580	46,909
GRAPHIC ARTS MUT INS CO	25984	30%	234	354	787

▶ INCLINE INS GRP LLC GRP

28%

9,038

18,405

32,396

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
INCLINE CAS CO	11090	36%	6,594	11,113	18,089
INCLINE NATL INS CO	19269	17%	2,444	7,292	14,307

▶ KnightBrook Insurance Company

26%

1,324

2,171

5,081

▶ Seaview Insurance Company

25%

3,021

6,285

12,278

▶ NAIC 29793

23%

911

1,980

3,904

▶ Loya Casualty Insurance Company

22%

18,134

49,794

80,659

▶ Lemonade Insurance Company

21%

462

844

2,186

▶ MAPFRE

21%

7,861

17,532

38,122

Member companies (largest first)

Company	NAIC	Paid rate	Closed paid	Closed unpaid	Reported
AMERICAN COMMERCE INS CO	19941	21%	4,471	9,973	21,684
COMMERCE W INS CO	13161	21%	2,344	5,228	11,367
MAPFRE INS CO	23876	21%	1,046	2,331	5,071

▶ CLEAR SPRING PROPERTY AND CASUALTY COMPANY

16%

1,307

4,921

8,004